Cancellation Policy:
We understand that things can come up. We value your time, and hope you value ours. In the event you need to cancel your appointment, please be sure to notify the salon no later than 48 hours before your scheduled appointment. Failure to notify in time will incur a rescheduling or cancellation fee. To ensure we uphold the cancellation policy we require a credit card to book any appointment. Any appointment not cancelled or rescheduled within 48 hours of the scheduled date and time falls under the cancellation policy protocol. You will be charged 50% to your card on file of what the scheduled services were valued at or 100% for any no shows, and cancellations or reschedules with less than 12 hours. If you have any questions regarding this policy please communicate them before committing to an appointment.
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using a secure PCI compliant POS system.
Communication Policy:
The Undersigned hereby grants One Look Salon the irrevocable right and permission to contact them through various communication channels including, but not limited to, electronic mail (email), text messages, direct mail, and telephone calls for matters related to the services and agreements herein. This consent covers all forms of contact, both currently known and developed hereafter, ensuring continuous communication capability as technology evolves.
Service Adjustment Policy:
Your satisfaction is the highest priority. If you are not completely content, please notify your stylist or the salon during your service or within 7 days after your service has been performed. We are committed to making any needed corrections, as long as it falls within the services discussed and agreed upon during the consultation. We will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment. Refunds will not be issued to services performed.
Product Return Policy:
A very lightly used product may be returned by the next scheduled appointment you have with me. Make sure to reach out to the salon with your concerns as soon as possible after using the product​.
Salon Etiquette:
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.